EDV's Telehealth Nurse | Eating Disorders Victoria
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EDV Telehealth Nurse

Home ~ Find support ~ EDV Telehealth Nurse

This page provides information about EDV’s Telehealth Nurse.

What is EDV's Telehealth Nurse service?

EDV’s Telehealth Nurses provide assistance to people with eating disorders and their support people The nurse service actas a central point of contact to help people access services, locate specialised eating disorder health professionals, provide information and help people work towards recovery

What can I expect from EDV's Telehealth Nurse service?

EDV’s Telehealth Nurses will initially complete a 1 hour assessment over the phone. During this call the nurse will discuss your individual needs, history of your or your loved one’s eating disorder, current treatments and goals.

The Telehealth Nurses can help guide you through treatment in the community, as well as following hospital admissions or discharge from intensive day programs.
The nurses can also help connect you with other health professionals who specialise in eating disorders.

The nurses will provide ongoing support through follow-up to help keep you working towards your unique goals.

Where can I find EDV's Telehealth Nurse?

EDV’s Telehealth Nurses are available over the phone and email, with face-to-face appointments in our offices welcomed. This allows anyone in Victoria to have access to this service for themselves, or someone they care for who has an eating disorder.

Eligibility

If you are an adult living in Victoria with an eating disorder or you are a Parent/family member/friend who is caring for either a child or adult who has an eating disorder, you are able to connect and receive this service. You will need to be available for an initial consultation with the Telehealth Nurse over the phone. No referral is required. If you, or someone you know, would like further help taking steps toward recovery, please get in touch.

If you are under 16 years of age: We are very happy to receive phone calls and enquiries from people under the age of 16. However, we do require that you have an adult (someone over the age of 18) join you for your phone calls. This can be a family member, friend, clinician, school teacher/mental health worker, youth worker or a support person of your choosing. We do this to ensure that all conversations are clear and transparent and that you have someone to support you with both information and plans.

For callers under the age of 18: If the EDV worker you are speaking to is seriously worried about your safety or the safety of someone else they must, by law, try to keep everyone safe. This means they might have to share their concerns with someone else. Please talk to us about confidentiality to ensure you understand how this works.

Other requirements

EDV’s Telehealth Nurse may ask for your consent for information to be shared between EDV and other health professionals that you are connected to (GP, Psychologist, Psychiatrist, Dietitian) which will be done with your knowledge. Participation in research may be offered and feedback is welcomed. 

How to get in touch with EDV's Telehealth Nurse?

 

Meet the EDV Telehealth Nurse Team

Alison Cassidy

Alison, one of our Telehealth nurses, is passionate about treatment and recovery of eating disorders. She enjoys working in a recovery, client focussed framework and has worked in various mental health inpatient units.

Gemma De Leo

Gemma (she/her) is a registered nurse currently working in the paediatric eating disorder field. As well as being one of our Telehealth Nurses, Gemma also works as a peer mentor and a stories of recovery ambassador at EDV

After recovering from her own struggle with an eating disorder, she is deeply passionate about helping others navigate recovery and empowering them to embark on living the fulfilling life they deserve.

Zero tolerance towards violence

Eating Disorders Victoria (EDV) takes a zero-tolerance approach towards violence, aggression and/or violent threats. EDV has an obligation to provide a safe and healthy workplace where people are not subjected to aggression and/or violence.  This policy is in place for both our staff and our community.

In line with Safe Work Australia, violence is defined as:

  • Physical e.g. biting, scratching, hitting, kicking, pushing, grabbing, throwing objects, coughing or spitting on someone;
  • Psychological e.g. bullying, harassment, threats;
  • Verbal, written or online e.g.  abuse, yelling, name-calling, swearing, written correspondence including electronic means or online (such as via social media platforms).
  • One off or repeated incidents

Breaching of this policy can lead to the termination of contact with EDV.

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