EDV's Telehealth Nurse | Eating Disorders Victoria
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EDV Telehealth Nurse

Home ~ Find support ~ EDV Telehealth Nurse

This page provides information about EDV’s Telehealth Nurse Service. To make an appointment with a Nurse, please use the booking form on this page.

What is EDV's Telehealth Nurse service?

Navigating treatment for an eating disorder can be difficult and overwhelming. If you are looking for guidance to take the next steps, EDV’s Telehealth Nurse service is here to help.

EDV’s Telehealth Nurses work to:

  • Understand your history, needs and treatment goals
  • Locate specialised eating disorder health professionals relevant to your location and plan next steps of action
  • Provide useful information and educational resources

Telehealth Nurses are available to people experiencing eating disorders and their carers/support people in Victoria. They provide guidance to people at all stages of the treatment journey. This includes individuals and families who have just received a diagnosis, right through to those who are already connected to more intensive hospital or day programs. 

What can I expect from EDV's Telehealth Nurse service?

“At a time that was extremely difficult when my daughter was first diagnosed, it was EDV that gave me the support and information that we needed and it has made a tremendous impact on her recovery and my ability to support her.”

When you connect with EDV’s Telehealth Nurse Service, you can expect to speak to a qualified nurse who is experienced in working with people with eating disorders. Nurses have professional experience in Victoria’s eating disorder hospital services and sound knowledge of the broader system of care across the state.

EDV’s Telehealth Nurses will initially complete a 1 hour assessment over the phone. During this call, the nurse will discuss your individual needs, including the history of your or your loved one’s eating disorder, current treatments and future goals. 

The nurses will provide ongoing support through follow-up to help keep you working towards your recovery goals.

Where can I find EDV's Telehealth Nurse?

EDV’s Telehealth Nurses are available over the phone, video call and email. We support people all over Victoria, including rural and regional areas. 

Eligibility

If you are an adult living in Victoria with an eating disorder or you are a parent/family member/friend who is caring for either a child or adult who has an eating disorder, you are able to connect and receive this service. You will need to be available for an initial consultation with the Telehealth Nurse over the phone. No referral is required. 

If you are under 16 years of age: We are very happy to receive phone calls and enquiries from people under the age of 16. However, we do require that you have an adult (someone over the age of 18) join you for your phone calls. This can be a family member, friend, clinician, school teacher/mental health worker, youth worker or a support person of your choosing. We do this to ensure that all conversations are clear and transparent and that you have someone to support you with both information and plans.

For callers under the age of 18: If the EDV worker you are speaking to is seriously worried about your safety or the safety of someone else they must, by law, try to keep everyone safe. This means they might have to share their concerns with someone else. Please talk to us about confidentiality to ensure you understand how this works.

Other requirements

EDV’s Telehealth Nurse may ask for your consent for information to be shared between EDV and other health professionals that you are connected to (GP, Psychologist, Psychiatrist, Dietitian) which will be done with your knowledge. Participation in research may be offered and feedback is welcomed. 

Make an appointment with EDV's Telehealth Nurse

Please complete the form below. Once complete, you will be sent an email with a booking link where you can book in directly with one of EDV’s Nurses. Don’t forget to check your spam or junk folders if you don’t see the email come through. If you experience any issues with booking, please reach out to [email protected].

Meet the EDV Telehealth Nurse Team

Alison

Alison (she/her) is passionate about treatment and recovery of eating disorders. She enjoys working in a recovery, client focussed framework and has worked in various mental health inpatient units.

What is a Credentialed Eating Disorder Clinician?

Zero tolerance towards violence

Eating Disorders Victoria (EDV) takes a zero-tolerance approach towards violence, aggression and/or violent threats. EDV has an obligation to provide a safe and healthy workplace where people are not subjected to aggression and/or violence.  This policy is in place for both our staff and our community.

In line with Safe Work Australia, violence is defined as:

  • Physical e.g. biting, scratching, hitting, kicking, pushing, grabbing, throwing objects, coughing or spitting on someone;
  • Psychological e.g. bullying, harassment, threats;
  • Verbal, written or online e.g.  abuse, yelling, name-calling, swearing, written correspondence including electronic means or online (such as via social media platforms).
  • One off or repeated incidents

Breaching of this policy can lead to the termination of contact with EDV.

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