“What a fantastic service you offer to very concerned families. It is so appreciated.” 

The EDV Hub is your first port of call when contacting Eating Disorders Victoria. The Hub is a free and confidential service providing information and peer support for people experiencing eating disorders or those who are supporting them (family, friends, professionals etc.). We offer a safe place for you to seek information, openly discuss your experience with eating disorders and ask any questions you may have.

The main roles of EDV Hub are:

1. Information: we provide evidence based information to help people understand eating disorders. E.g. fact sheets, education about eating disorders.

2. Navigation: by listening carefully and asking questions we are able to connect people with the services and support that they may need for their recovery, or to assist someone. E.g. treatment options, links with GP, psychologist/dietitian, specialist eating disorder services, support groups.

3. Support: people come to EDV to help begin and maintain their recovery. We also provide support to families and friends. E.g. practicing telling someone, questions to ask.

The EDV Hub operates Monday – Friday 9.30am – 4.30pm. Contact made outside these hours will be followed up when the Hub is open.

The EDV Hub is for anyone in Victoria who is seeking information around eating disorders. Please get in touch if you:

• Want to talk to someone about your eating disorder, disordered eating or body image concerns
• Are supporting a loved one with an eating disorder
• Are worried about someone close to you
• Are a health professional seeking advice relating to a patient/client
• Need contact details for experienced health professionals in your area
• Want to discuss treatment options in Victoria

The EDV Hub is staffed by trained volunteers who have a special interest in eating disorders. Many volunteers have either recovered from an eating disorder, been a carer for a loved one or completed studies in a related field such as psychology or counselling.

The EDV Hub team will provide a considered, well-researched response to your concerns or requests for information. Please have a pen and paper handy to take down information at the time of your phone call, especially if you require the information as soon as possible. If your question requires more research, we will take down your email address or phone number and send you a detailed response at a later time.

Seeking help for an eating disorder should start with a visit to your GP.

EDV recommend that you see your regular GP, or a GP that you are comfortable with, as a first port of call for help with an eating disorder. If you don’t have a regular GP, we advise looking for a GP that lists ‘mental health’ as a treating specialty. Whichever GP you choose to see, it’s important you prepare for your appointment. EDV encourage you to follow the steps outlined here when visiting a doctor regarding a potential eating disorder. This information is relevant if you are seeking help for yourself, or for your child or loved one.

If you have already visited your GP, or are looking for additional support around eating disorders, please get in touch with the EDV Hub.

Other contact options:

• Call 1300 550 236. You can call the Hub anonymously on between 9.30am – 4.30pm, Monday – Friday. If you are calling after hours, please leave a message and we will return your call. We understand the need for privacy, and will not say where we are calling from unless we are speaking to you directly.
• Fill in an enquiry form provided on this page
• Email hub@eatingdisorders.org.au
• Drop in and talk to any of our trained volunteers between 9.30am and 4pm, Monday – Friday. Collingwood Football Club Community Centre Level 2, Corner Lulie & Abbot Streets, Abbotsford, Victoria (currently closed due to COVID-19)