EDV Telehealth Counselling service - Eating Disorders Victoria
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EDV Telehealth Counselling service

Home ~ Find support ~ EDV Telehealth Counselling service

This page provides information about the EDV’s Telehealth Counselling Program. Online bookings with a Telehealth Counsellor can be made on this page.

What is the Telehealth Counselling Service?

Eating Disorders Victoria offers a Telehealth Counselling service to assist people living with eating disorders and their support people.

Whether it be a hard day, a hard moment or just general unease, EDV is here to support you. Our Telehealth Counsellor is available for free 30 minute support phone call check-ins.

The Telehealth Counsellor can provide telephone or Zoom support for up to 5 sessions. Available days are Mondays – Thursday. If you would like to link in for some support, please book your appointment below.

What can I expect from EDV’s Telehealth Counselling service?

When you book an appointment for a support phone call check-in you can expect to receive safe, non-judgemental support from a qualified mental health counsellor. The call can be telephone or on Zoom and each session will last up to 30 minutes. The Telehealth Counsellor can help guide you and provide tailored information and support for your unique situation.

If you are seeking help with navigating and accessing eating disorder treatment services, we recommend booking an appointment with the EDV Telehealth Nurse service.

EDV’s Telehealth Nurse provides assistance to people with eating disorders and their support people The nurse service actas a central point of contact to help people access services, locate specialised eating disorder health professionals, provide information and help people work towards recovery

Learn more about EDV's Telehealth Nurse service


If you are an adult living in Victoria with an eating disorder or you are a parent/family member/friend who is caring for either a child or adult who has an eating disorder, you are able to connect and receive this service. No referral is required. If you, or someone you know, would like additional support from a mental health counsellor, please get in touch.

If you are under 16 years of age: We are very happy to receive phone calls and enquiries from people under the age of 16. However, we do require that you have an adult (someone over the age of 18) join you for your phone calls. This can be a family member, friend, clinician, school teacher/mental health worker, youth worker or a support person of your choosing. We do this to ensure that all conversations are clear and transparent and that you have someone to support you with both information and plans.

For callers under the age of 18: If the EDV worker you are speaking to is seriously worried about your safety or the safety of someone else they must, by law, try to keep everyone safe. This means they might have to share their concerns with someone else. Please talk to us about confidentiality to ensure you understand how this works.

How to get in touch with EDV's Telehealth Counselling service?

Meet EDV's Telehealth Counsellors

Maddy Hams

Maddy holds a Bachelor of Arts in Psychology and a Masters of Social Work from the University of Melbourne. Maddy has experience in both in-person and telehealth counselling, with particualr experience in complex PTSD and trauma, personality disorders and suicide prevention. Maddy has a gentle and compassionate approach to support and enjoys working within a strengths-based and person-centered framework.

Rosie Marks

Rosie has a background in psychology and practices as a yoga and meditation teacher. Her approach is warm,  grounding and encouraging, as she aims to empower others in their mental health and wellbeing. Rosie shares her time at EDV in the Education Program, developing and delivering psycho-educational workshops for people experiencing eating disorders, their loved ones and community professionals.

Rachael Millsom

Rachael is a registered counsellor as well as a current social work student, with experience in numerous counselling settings including nature-based programs. Rachael’s approach is genuine and gently curious, she is influenced by strength based, mindfulness and nature-based practices. She is passionate about supporting people through challenging times, as well as empowering them to explore their lives beyond their eating disorder.

Zero tolerance towards violence

Eating Disorders Victoria (EDV) takes a zero-tolerance approach towards violence, aggression and/or violent threats. EDV has an obligation to provide a safe and healthy workplace where people are not subjected to aggression and/or violence.  This policy is in place for both our staff and our community.

In line with Safe Work Australia, violence is defined as:

  • Physical e.g. biting, scratching, hitting, kicking, pushing, grabbing, throwing objects, coughing or spitting on someone;
  • Psychological e.g. bullying, harassment, threats;
  • Verbal, written or online e.g.  abuse, yelling, name-calling, swearing, written correspondence including electronic means or online (such as via social media platforms).
  • One off or repeated incidents

Breaching of this policy can lead to termination of contact with EDV.

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