EDV Telehealth Counselling service - Eating Disorders Victoria
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EDV Telehealth Counselling service

Home ~ Find support ~ EDV Telehealth Counselling service

This page provides information about the EDV’s Telehealth Counselling Program. Online bookings with a Telehealth Counsellor can be made on this page.

What is the Telehealth Counselling Service?

EDV’s Telehealth Counselling is a free phone and web based service available to Victorians who are concerned they may be experiencing, or are currently diagnosed with, an eating disorder. Our trained Counsellors offer an understanding and expert ear to talk to.

Please get in touch if you are are:

  • At beginning the help seeking journey or contemplating getting help
  • On a waitlist for treatment
  • Looking to re-engage with support or are in relapse
  • Struggling to access other options in the public or private health system
  • A carer or support person who wants to talk about your own wellbeing, coping strategies and ways to support your loved one

What can I expect from EDV’s Telehealth Counselling service?

“The staff were so kind and non-judgmental. I felt like I was understood… will recommend this to anyone who has an eating disorder.”

When you book an appointment with an EDV Telehealth Counsellor, you can expect to receive safe, non-judgmental support from a qualified mental health counsellor. EDV Telehealth Counsellors listen to your concerns and provide tailored information and support to suit your personal situation.

How are sessions conducted?

Counselling sessions can be held by phone or on Zoom.

How long do sessions last?

The first session will last for up to 45 minutes, with subsequent sessions to last up to 30 minutes.

How many times can I speak to my Counsellor?

You are welcome to access up to five sessions with your EDV Telehealth Counsellor.

Do I get to choose my Counsellor?

While all EDV Telehealth Counsellors are qualified and experienced, you are welcome to choose which Counsellor you see.  You can learn more about available EDV Telehealth Counsellors on this page. When you make a booking, you can select which Counsellor you would like to meet with.

How do I make an appointment?

All appointments are made online using the booking calendar below.

What if I need help with accessing treatment?

If you are seeking help with navigating and accessing eating disorder treatment services, we recommend booking an appointment with the EDV Telehealth Nurse service.

All eligible EDV Telehealth Counsellors are ANZAED Credentialed.

A Credentialed Eating Disorder Clinician is a mental health professional or dietitian who has received the ANZAED Eating Disorder Credential. This means they have completed specific training in eating disorders and their professional development requirements are current.

Learn more about the ANZAED Credential


If you are an adult living in Victoria with an eating disorder or you are a parent/family member/friend who is caring for either a child or adult who has an eating disorder, you are able to connect and receive this service. No referral is required.

If you are under 16 years of age: We are very happy to receive phone calls and enquiries from people under the age of 16. However, we do require that you have an adult (someone over the age of 18) join you for your phone calls. This can be a family member, friend, clinician, school teacher/mental health worker, youth worker or a support person of your choosing. We do this to ensure that all conversations are clear and transparent and that you have someone to support you with both information and plans.

For callers under the age of 18: If the EDV worker you are speaking to is seriously worried about your safety or the safety of someone else they must, by law, try to keep everyone safe. This means they might have to share their concerns with someone else. Please talk to us about confidentiality to ensure you understand how this works.

Make an appointment with an EDV Telehealth Counsellor

Please complete the form below. Once complete, you will be sent an email with a booking link where you can book in directly with one of EDV’s Telehealth Counsellors. Don’t forget to check your spam or junk folders if you don’t see the email come through. If you experience any issues with booking, please reach out to wellbeingprogram@eatingdisorders.org.au.

Meet EDV's Telehealth Counsellors


Rosie (she/her) is a provisional psychologist currently undertaking her Clinical Masters, and also practices as a yoga and meditation teacher. Her approach is warm, grounding and encouraging, as she aims to empower others in their mental health and wellbeing.


Rachael (she/her) is a registered counsellor as well as a current social work student, with experience in numerous counselling settings including nature-based programs. Rachael’s approach is genuine and gently curious, she is influenced by strength based, mindfulness and nature-based practices. She is passionate about supporting people through challenging times, as well as empowering them to explore their lives beyond their eating disorder.


Hallie (she/her) is a social worker who brings a warm, holistic approach to her practice at EDV. She aims to provide a safe and comfortable space for people to be heard, understood and access support. Hallie’s practice is modelled on a person-centred, strengths- based approach and she enjoys collaborating with people to tap into and create strategies and pathways for support and recovery.  

Alongside social work, Hallie has a long history of creative practice, working in theatre and performance in a variety of community, arts and education settings. This informs her counselling by encouraging collaboration, creativity, respect for the stories of others and thinking outside the box. 




Myah (she/her) is a current Masters of Social Work student who is completing a placement with EDV. Myah has worked across the mental health and disability sectors for the past 2 years. Her areas of interest include working with neurodiversity, young people, and victim/survivors of sexual violence. Myah is also a qualified dance teacher outside of her work in the community and hopes to integrate somatic therapies into her future work. Myah is developing her counselling approach but looks forward to evolving this, alongside her knowledge and skills, in the eating disorder space.

Zero tolerance towards violence

Eating Disorders Victoria (EDV) takes a zero-tolerance approach towards violence, aggression and/or violent threats. EDV has an obligation to provide a safe and healthy workplace where people are not subjected to aggression and/or violence.  This policy is in place for both our staff and our community.

In line with Safe Work Australia, violence is defined as:

  • Physical e.g. biting, scratching, hitting, kicking, pushing, grabbing, throwing objects, coughing or spitting on someone;
  • Psychological e.g. bullying, harassment, threats;
  • Verbal, written or online e.g.  abuse, yelling, name-calling, swearing, written correspondence including electronic means or online (such as via social media platforms).
  • One off or repeated incidents

Breaching of this policy can lead to termination of contact with EDV.

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