EDV Telehealth Counselling service - Eating Disorders Victoria
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EDV Telehealth Counselling service

Home ~ Find support ~ EDV Telehealth Counselling service

This page provides information on EDV”s Telehealth Counselling service. If you or someone you care about is interested in accessing this service, please read the information on this page and follow the steps to reach out to the team.   

Telehealth Counselling at EDV

EDV’s Telehealth Counselling is a free phone and web based service available to Victorians who are concerned they may be experiencing, or are currently diagnosed with, an eating disorder.  

We know that it can feel daunting to reach out for help. EDV’s Telehealth Counsellors offer an understanding and expert ear to talk to. 

Please get in touch if you are are: 

  • At beginning of the help seeking journey or contemplating getting help 
  • On a waitlist for eating disorder treatment 
  • Looking to re-engage with support or are in relapse 
  • Struggling to access options in the public or private health system 
  • A carer or support person who wants to talk about your own wellbeing, coping strategies and ways to support your loved one 

What to expect from Telehealth Counselling at EDV

When you book an appointment with an EDV Telehealth Counsellor, you can expect to receive safe, non-judgmental support from a qualified mental health counsellor.

EDV Telehealth Counsellors listen to your concerns and provide tailored information and support to suit your personal situation. 

How are sessions conducted?

Counselling sessions can be held by phone or on Zoom.

How long do sessions last?

The first session will last for up to 45 minutes, with subsequent sessions to last up to 30 minutes.

How many times can I speak to my Counsellor?

You are welcome to access up to five sessions with your EDV Telehealth Counsellor.

Do I get to choose my Counsellor?

While all EDV Telehealth Counsellors are qualified and experienced, you are welcome to choose which Counsellor you see.  You can learn more about available EDV Telehealth Counsellors on this page. When you make a booking, you can select which Counsellor you would like to meet with.

What if I need help with accessing treatment?

If you are seeking help with navigating and accessing eating disorder treatment services, we recommend booking an appointment with the EDV Telehealth Nurse service.

All eligible EDV Telehealth Counsellors are ANZAED Credentialed.

A Credentialed Eating Disorder Clinician is a mental health professional or dietitian who has received the ANZAED Eating Disorder Credential. This means they have completed specific training in eating disorders and their professional development requirements are current.

Learn more about the ANZAED Credential


If you are an adult living in Victoria with an eating disorder or you are a parent/family member/friend who is caring for either a child or adult who has an eating disorder, you are able to connect and receive this service. No referral is required.

If you are under 16 years of age: We are very happy to receive phone calls and enquiries from people under the age of 16. However, we do require that you have an adult (someone over the age of 18) join you for your phone calls. This can be a family member, friend, clinician, school teacher/mental health worker, youth worker or a support person of your choosing. We do this to ensure that all conversations are clear and transparent and that you have someone to support you with both information and plans.

For callers under the age of 18: If the EDV worker you are speaking to is seriously worried about your safety or the safety of someone else they must, by law, try to keep everyone safe. This means they might have to share their concerns with someone else. Please talk to us about confidentiality to ensure you understand how this works.

How to make an EDV Telehealth Counselling appointment

Appointments with an EDV Telehealth Counsellor are made by contacting the EDV Hub. 

Please call the EDV Hub on 1300 550 236, Monday – Friday between 9.30am and 4.30pm. The friendly team will take you through a registration process and book you in for your first appointment.

Meet EDV's Telehealth Counselling Team


Hallie (she/her) is a social worker who brings a warm, holistic approach to her practice at EDV. She aims to provide a safe and comfortable space for people to be heard, understood and access support. Hallie’s practice is modelled on a person-centred, strengths- based approach and she enjoys collaborating with people to tap into and create strategies and pathways for support and recovery.  

Alongside social work, Hallie has a long history of creative practice, working in theatre and performance in a variety of community, arts and education settings. This informs her counselling by encouraging collaboration, creativity, respect for the stories of others and thinking outside the box.  


Myah (she/her) is a social worker who prioritises creating safe, reflective and exploratory counselling spaces. She brings an intersectional and trauma-informed lens to practice and endeavours to recognise the unique structure of each person’s circumstances.

Myah’s work is grounded in strengths-based, anti-oppressive, post-structural, and systems theories; and her interests include working with young people, victim-survivors, neuro-diverse populations, and CALD communities.

Myah practices with warmth, and sometimes humour, and encourages the use of any personal communication styles that come naturally to clients. Outside of social work, Myah is a trained dancer and dance teacher, a serial hobbyist, and a self-care fan-girl.


Sophie (she/her) is a social worker who brings a non-judgemental, grounded and caring approach to her practice. Sophie has experience working in mental health, education and research settings. Her areas of interest include working with the LGBTIQA+ community and young people. Her work is informed by strengths based, trauma-informed, anti-oppressive and mindfulness practices. Outside of social work, Sophie loves dogs, drumming and spending time in nature.

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