Client Rights and Responsibilities
Eating Disorders Victoria believes that clients should be treated with respect, acceptance and hope.
Eating Disorders Victoria clients have the right to:
- Considerate and respectful support and service of the highest standard, regardless of their social status, age, race, gender, culture, language, sexuality, spirituality or political belief.
- Adequate information to make an informed choice about participation in services or programs.
- Appropriate and comprehensive information about Eating Disorders, treatments and services.
- Make the decision to accept or refuse support.
- Choose what information they disclose about themselves.
- Involve a support person or advocate at any time.
- Contribute to decisions regarding their care and support.
- Know the name and role of the workers providing support, and expect that workers will comply with EDV’s policies and procedures, core values, guiding principles and code of conduct.
- Expect your privacy and confidentiality will be protected in line with relevant laws.
- Access an accredited interpreter at any time.
- Receive support without other people being involved (provided there is no imminent risk of harm to the client or another person).
- Access information contained in their client record file, in line with relevant laws.
- Contribute and participate in the development of mental health policy and representation of mental health consumer interests.
- Voice their concerns or make a formal complaint about a service they are receiving.
Eating Disorders Victoria clients have the responsibility to:
- Be respectful and courteous of others, including EDV staff, volunteers, and other clients.
- Respect the rights, opinions and needs of others involved in EDV services and programs.
- Take responsibility and accept the consequences of their own informed decisions.
- Provide accurate information about themselves in order to receive the best care.
- Maintain confidentiality regarding information about other EDV clients.
- Be respectful of EDV’s property.
- Understand that EDV may disclose information when there is an imminent risk to someone’s life.
- Attend the service in a fit state (not under the influence of illicit drugs or alcohol).
- Keep your scheduled appointment time. If you need to cancel or reschedule, please contact EDV 24 hours before an appointment.
- Last revision date: Wednesday, 24 June 2015 15:17