Client rights & responsibilities | Eating Disorders Victoria
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Eating Disorders Victoria believes that clients should be treated with respect, acceptance and hope.

Eating Disorders Victoria clients have the right to:

  • Considerate and respectful support and service of the highest standard, regardless of their social status, age, race, gender, culture, language, sexuality, spirituality or political belief.
  • Adequate information to make an informed choice about participation in services or programs.
  • Appropriate and comprehensive information about Eating Disorders, treatments and services.
  • Make the decision to accept or refuse support.
  • Choose what information they disclose about themselves.
  • Involve a support person or advocate at any time.
  • Contribute to decisions regarding their care and support.
  • Know the name and role of the workers providing support, and expect that workers will comply with EDV’s policies and procedures, core values, guiding principles and code of conduct.
  • Expect that personal information will be handled in accordance with EDV privacy policy.
  • Expect your privacy and confidentiality will be protected in line with relevant laws.
  • Access an accredited interpreter at any time.
  • Receive support without other people being involved (provided there is no imminent risk of harm to the client or another person).
  • Access information contained in their client record file, in line with relevant laws.
  • Contribute and participate in the development of mental health policy and representation of mental health consumer interests.
  • Voice their concerns or make a formal complaint about a service they are receiving.

Eating Disorders Victoria clients have the responsibility to:

  • Be respectful and courteous of others, including EDV staff, volunteers, and other clients.
  • Respect the rights, opinions and needs of others involved in EDV services and programs.
  • Take responsibility  and accept the consequences of their own informed decisions.
  • Provide accurate information about themselves in order to receive the best care.
  • Maintain confidentiality regarding information about other EDV clients.
  • Be respectful of EDV’s property.
  • Understand that EDV may disclose information when there is an imminent risk to someone’s life.
  • Attend the service in a fit state (not under the influence of illicit drugs or alcohol).
  • Adhere to EDV Terms of Use regarding participation in support groups and other services provided.
  • Keep your scheduled appointment time. If you need to cancel or reschedule, please contact EDV 24 hours before an appointment.


Access to your information

Clients are entitled to access their information kept on file, unless the relevant legislation states otherwise.

Requests to access personal information must be submitted in writing to:

Client Services Manager, Eating Disorders Victoria
Level 2, CFC Community Centre. Corner Lulie and Abbot Streets, Abbotsford VIC 3067

Or via email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please allow up to 4 weeks for access to be arranged. There may be a charge for accessing client files.

Please contact EDV for more information.

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